Skip to content

❄️ WINTER SALE | UP TO 50% OFF ❄️

FAQs

FAQ – Frequently Asked Questions

What are your shipping times?

  • Australia (Standard): Free shipping, 7–14 business days

You’ll receive tracking details by email once your order ships. Please allow extra time during busy seasons or holiday periods.

Which payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • PayPal

  • Apple Pay

How do I place an order?

  1. Browse our store and select your desired products.

  2. Click Add to Cart or Buy Now.

  3. Proceed to checkout, enter your shipping and billing information.

  4. Choose your payment method and confirm the order.

Once completed, you will receive a confirmation email with your order summary. If you don’t receive it, please check your Spam or Promotions folders or contact us.

Is your website secure?

Yes. Our website is protected by SSL encryption to ensure your data is safe. We do not store your credit card details. All transactions are securely processed through our payment gateway.

Are your products focused on health and wellness?

Yes. We specialise in health and wellness tools designed to support recovery, relaxation, and general well-being. All products are curated for safety, effectiveness, and ease of use.

Can I cancel or change my order?

If your order has not yet been processed or shipped, we can cancel or change it. Please contact us as soon as possible. Once an order has shipped, changes cannot be made.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging. You must contact us before returning an item.

Return shipping is the customer’s responsibility unless the product is faulty. Refunds are processed within 5–10 business days of return inspection.

What if the item is faulty or damaged?

Please contact us within 30 days of delivery with a description and photos/videos of the issue. If the product is faulty, we will offer a free replacement or full refund, including return shipping.

What if my package is lost in transit?

Email us your order number and we’ll open an investigation with the courier. If confirmed lost, we will send a replacement free of charge.

How do I track my order?

You will receive a tracking link by email once your order has shipped. If you didn’t receive it, please contact us and we’ll resend the tracking info.